These Terms of Use govern your access to and use of https://www.truecaretech.com, which is operated by True Care Technology, with its registered office at Plot No. C1B, 4614, GIDC Estate Phase IV, Vatva, Ahmedabad – 382445, Gujarat, India. By accessing or using the Website, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Website.

The Website provides information about True Care Technology and its range of industrial inspection, detection and processing equipment. This range includes online check weighers, combined metal detector and check weigher systems, pharmaceutical and industrial metal detectors, and X-ray inspection systems. It also includes vision inspection and online tablet and capsule verification systems, colour sorters, and tablet and capsule counting and filling machines. Further products include dosing and filling systems, vial and ampoule inspection systems, and material grading and transfer systems such as vacuum (pneumatic) powder conveyors.

The Website also contains information about the industries we serve, the events and exhibitions we take part in, and technical articles published in our Insights section. It also provides forms for requesting a quote, technical support or a product demonstration. The Website is intended for business-to-business use by manufacturers, engineers, procurement professionals and other business users.

You must be at least 18 years old and legally able to enter into a binding contract under the Indian Contract Act, 1872 to use the Website. If you use the Website on behalf of a company or other organisation, you confirm that you have the authority to accept these Terms on its behalf.

Product descriptions, specifications, images, performance figures such as sensitivity, detection limits, throughput and accuracy, and other content on the Website are provided for general information only. Because many of our systems are custom-engineered, actual configuration and performance depend on your product, packaging, line speed, operating environment and application.

Nothing on the Website is a binding offer, quotation, warranty or guarantee. Any supply of equipment, spares, installation, validation or services is governed solely by a written quotation, purchase order, contract or order acknowledgement issued or accepted by True Care Technology. It is also subject to our applicable terms of sale, warranty and service. If any of those documents conflict with the content of the Website, those documents prevail.

We may change product designs, specifications, features and availability at any time without notice as part of our commitment to continuous improvement. Figures such as the number of installations, years of experience, industries served or client retention rates reflect our internal records at the time of publication and may change over time.

When you submit a Request a Quote, Technical Support or Book a Demo form, you agree to provide information that is accurate, current and complete. You also agree to share only information you are authorised to disclose, and not to include confidential third-party information or sensitive personal data unless we specifically ask for it. By submitting a form, you agree that we may contact you by email, phone or other channels about your request.

Submitting a form does not create a contract and does not oblige us to supply any product or service. Demonstration dates are subject to confirmation by our team.

Technical support requests made through the Website are handled during our business hours, Monday to Saturday from 9:00 AM to 6:00 PM IST, unless your service agreement provides otherwise. The response times and support levels that apply to existing customers are set out in the relevant warranty or annual maintenance contract (AMC). Our forms are protected by Google reCAPTCHA, and your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

Articles, product guides, blog posts and other educational content on the Website, for example on check weighers, vacuum conveying, colour sorting or GMP practices, are provided for general knowledge only. They do not constitute professional engineering, regulatory, validation or compliance advice. Before making any equipment, process or compliance decision, you should rely on your own qualified personnel, on the applicable standards and regulations (such as GMP, FSSAI, USFDA, EU or ISO requirements), and on a specific written recommendation from our engineers.

All content on the Website is owned by or licensed to True Care Technology and is protected by Indian and international copyright, trademark and other intellectual property laws. This includes text, the names and logos "True Care Technology", "TCT" and "trueCARE", product series names such as "TXR", designs, drawings, photographs, videos, graphics, catalogues, brochures, software and page layout.

You may view, download or print pages and catalogues from the Website for your own internal evaluation of our products. However, without our prior written permission, you may not copy, reproduce, republish, modify, sell or distribute any content for commercial purposes. Nor may you use our names, logos or trademarks in a way that suggests our endorsement, affiliation or sponsorship, reverse-engineer any product design, drawing or technical information published on the Website, or remove any copyright, trademark or other proprietary notice. Third-party trademarks, certification marks such as ISO marks, and logos shown on the Website remain the property of their respective owners.

You agree to use the Website only for lawful purposes. You must not use it for anything fraudulent or harmful, submit false, misleading, spam or automated enquiries, or impersonate any person or company. You must not attempt to gain unauthorised access to the Website, its servers or any connected systems, or interfere with its security features, including reCAPTCHA.

You must also not upload or transmit viruses, malware or other harmful code. You may not scrape, crawl or extract data or content from the Website by automated means without our written consent, or overload, disrupt or impair the Website or its infrastructure. Nor may you use the Website to gather competitive intelligence for the purpose of copying our products or designs. We may restrict or block access to the Website for anyone who breaches these Terms.

The Website may contain links to, or embedded content from, third-party websites and services, such as LinkedIn, X (Twitter), Facebook, YouTube, Google Maps and the websites of event organisers. We provide these for your convenience only. We do not control and are not responsible for their content, availability or privacy practices, and the inclusion of a link does not mean that we endorse it. Your use of any third-party website is at your own risk and subject to that website's own terms.

Information on the Website about trade shows, exhibitions and other events, including dates, venues, hall and stand numbers, is provided in good faith. However, these details may be changed by the event organiser without notice to us, so we recommend that you confirm them with the organiser before travelling.

The Website and its content are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, True Care Technology disclaims all warranties, express or implied, including any warranties of accuracy, completeness, merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Website will be uninterrupted, error-free or secure, or that it will be free of viruses or other harmful components. Warranties for our equipment are provided only under the written warranty terms that accompany the relevant contract or order.

To the maximum extent permitted by applicable law, True Care Technology, its directors, employees and partners will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, production, data or goodwill. This applies to losses arising from or connected with your use of, or inability to use, the Website, your reliance on any content, specification or article published on it, or any unauthorised access to or alteration of your transmissions or data.

Nothing in these Terms limits any liability that cannot be limited under applicable law. Our liability in relation to equipment and services is governed exclusively by the relevant written contract.

You agree to indemnify and hold harmless True Care Technology and its directors, employees and agents against any claims, losses, liabilities and expenses, including reasonable legal fees, arising out of your breach of these Terms or your misuse of the Website.

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use and protect the personal data you submit through the Website. The Privacy Policy forms part of these Terms.

We may modify, suspend or discontinue any part of the Website at any time without notice. We may also revise these Terms from time to time. If you continue to use the Website, you accept the revised Terms.

These Terms are governed by and construed in accordance with the laws of India. Subject to any dispute-resolution clause in a separate written contract between you and us, the courts at Ahmedabad, Gujarat, India have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Website.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. If we fail to enforce any right or provision of these Terms, that failure does not waive the right or provision.

If you have any questions, complaints or notices about these Terms or the Website, please contact True Care Technology at Plot No. C1B, 4614, GIDC Estate Phase IV, Vatva, Ahmedabad – 382445, Gujarat, India. You can also write to info@truecaretech.com or call +91 95108 38873, Monday to Saturday, between 9:00 AM and 6:00 PM IST.

In accordance with the Information Technology Act, 2000 and the rules made under it, our Grievance Officer can be reached by email at info@truecaretech.com or by phone at +91 95108 38873. We will acknowledge every grievance within 24 hours and aim to resolve it within 15 days of receipt.