True Care Technology is an ISO-certified manufacturer of inspection, detection, weighing, counting and material-handling systems for the pharmaceutical, food and beverage, nutraceutical, FMCG and chemical industries. This Privacy Policy explains how we collect, use, share and protect personal data when you visit https://www.truecaretech.com, submit an enquiry, request technical support, book a product demonstration or otherwise deal with us. We process personal data in accordance with the Digital Personal Data Protection Act, 2023 (the "DPDP Act"), the Information Technology Act, 2000 and the rules made under them, and other applicable laws.

The Data Fiduciary responsible for your personal data is True Care Technology, with its registered office and manufacturing facility at Plot No. C1B, 4614, GIDC Estate Phase IV, Vatva, Ahmedabad – 382445, Gujarat, India. You can reach us by email at info@truecaretech.com or by phone at +91 95108 38873, Monday to Saturday, between 9:00 AM and 6:00 PM IST.

We collect personal data that you choose to give us. When you use the Request a Quote form, we collect your first and last name, email address and the product you are interested in, together with the requirement details you describe. You may also give us your phone number, company name and industry.

When you use the Technical Support form, we collect your name, email address and phone number, the machine or model concerned, the priority of the request and your description of the issue. When you use the Book a Demo form, we collect your name, company name, email address, phone number, the product you would like to see, the type of demonstration you prefer, your preferred date and any additional notes you add.

We also collect the information you include when you email us, call us or speak to our team at trade shows and exhibitions, for example when you hand over a business card. Where you become a customer or supplier, we hold the business contact details, billing and shipping addresses, GSTIN, purchase orders, installation-site details and service records needed to supply, install and support our equipment. Please do not send us sensitive personal data, such as financial account details, health information or government identification numbers, through the Website forms, because we do not need it to answer an enquiry.

When you browse the Website, our servers and service providers may automatically record technical information. This includes your IP address, browser type and version, device type and operating system, the pages you visit, the referring URL, and the date and time of your visit. We use this information to keep the Website secure and to prevent spam or abuse of our forms.

We may also receive business contact information from our distributors, channel partners and event organisers, or from public professional sources such as LinkedIn, where you have engaged with us or have made the information publicly available.

We use your personal data mainly to respond to your enquiries. This includes preparing quotations and commercial proposals, answering technical questions, and scheduling and running product demonstrations, factory visits and production-line assessments.

Where you buy from us, we use your personal data to deliver, install, commission and validate equipment, and afterwards to maintain and support it. This includes supplying spares, providing remote diagnostics and on-site servicing, and handling warranty and annual maintenance contract (AMC) obligations.

We may also use your contact details to send you relevant product information, invitations to exhibitions and events where we are present, and technical articles from our Insights section. You may opt out of these marketing communications at any time.

In addition, we use personal data to operate and secure the Website, to prevent fraudulent or automated form submissions, and to diagnose technical problems. We also use it to meet our tax, accounting, export and other legal obligations, and to establish, exercise or defend legal claims.

We process personal data on the basis of the consent you give when you submit a form or contact us, and for the legitimate uses permitted under the DPDP Act, such as performing a contract you have requested or complying with the law. We do not sell your personal data to anyone.

The Website uses a limited number of cookies and similar technologies. Strictly necessary cookies support basic site functionality and security.

To protect our enquiry forms from spam and bots, we use Google reCAPTCHA. reCAPTCHA may collect hardware and software information, such as device and application data, and send it to Google for analysis. Its use is subject to the Google Privacy Policy and Terms of Service.

The Contact page also embeds Google Maps to show the location of our facility. Google may set its own cookies when you view or interact with the map.

You can block or delete cookies through your browser settings. Please note that if you block necessary or reCAPTCHA cookies, some features of the Website, including our enquiry forms, may not work properly.

The Website links to our pages on LinkedIn, X (Twitter), Facebook and YouTube, and may contain embedded content such as videos and maps. Embedded content behaves in the same way as if you had visited the third party's website directly, and those third parties may collect data about you under their own privacy policies. We are not responsible for the privacy practices of these third parties, and we encourage you to read their policies.

We share personal data only to the extent necessary for the purposes described in this policy. We may share it with service providers who help us run our business, such as website hosting, email, form-processing, CRM and IT support providers, all of whom must keep it confidential.

We may also share it with authorised distributors, channel partners and service engineers who handle your enquiry, installation or service request in your region. Similarly, our logistics and freight partners receive the details they need to deliver equipment and spares, and our professional advisers, such as auditors, chartered accountants and lawyers, may receive personal data in the course of their work for us.

We will disclose personal data to government, regulatory or law-enforcement authorities where the law requires it or where it is necessary to protect our legal rights. If True Care Technology is involved in a merger, acquisition or restructuring, personal data may be transferred to the successor entity, subject to protections equivalent to those in this policy.

Our systems are installed on production lines in India and abroad. If you are located outside India, or if our service providers process data outside India, your personal data may be transferred across borders. Any such transfer will be carried out in compliance with the DPDP Act and any restrictions notified by the Government of India.

We keep personal data only for as long as it is needed for the purpose for which it was collected. Enquiries that do not lead to business are generally kept for up to 24 months from our last communication, unless you ask us to delete them sooner.

Customer records are kept for the working life of the equipment and the support relationship, and for any further period required by tax, accounting and other laws, which in India is generally up to eight years. Server and security logs are kept for up to 12 months. When personal data is no longer required, we delete or anonymise it securely.

We use reasonable technical and organisational safeguards to protect personal data against unauthorised access, alteration, disclosure or destruction. These include encrypted (HTTPS) transmission, access controls and spam and bot protection on our forms.

However, no method of transmission over the internet or of electronic storage is completely secure, and we cannot guarantee absolute security. If a personal data breach occurs, we will notify the Data Protection Board of India and the affected individuals as required by law.

Subject to applicable law, you may ask us for a summary of the personal data we hold about you and of how we process it. You may also ask us to correct, complete or update inaccurate or incomplete data, and to erase data that is no longer needed, unless we must keep it by law.

You may withdraw your consent at any time, although this will not affect any processing we carried out before you withdrew it. You may also nominate another person to exercise your rights on your behalf in the event of your death or incapacity.

If you are not satisfied with how we have handled your request or complaint, you may escalate it to the Data Protection Board of India. To exercise any of these rights, please email info@truecaretech.com with the subject line "Privacy Request". We may need to verify your identity before acting on your request.

The Website and our products are intended for businesses and professionals. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a child has submitted personal data to us, please contact us and we will delete it promptly.

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, we have appointed a Grievance Officer to address your concerns about how we handle personal data. Our Grievance Officer can be reached by email at info@truecaretech.com, by phone at +91 95108 38873, or by post at Plot No. C1B, 4614, GIDC Estate Phase IV, Vatva, Ahmedabad – 382445, Gujarat, India. We will acknowledge every grievance within 24 hours and aim to resolve it within 15 days of receipt.

We may update this Privacy Policy from time to time to reflect changes in our practices, our services or the law. The "Last updated" date at the top of this page shows when it was last revised, and we will highlight any significant changes on the Website. If you continue to use the Website after an update, you accept the revised policy.

If you have any questions about this Privacy Policy or about how we handle your personal data, please contact True Care Technology at Plot No. C1B, 4614, GIDC Estate Phase IV, Vatva, Ahmedabad – 382445, Gujarat, India. You can also write to info@truecaretech.com or call +91 95108 38873.